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[Faq] Website & Online Services


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#1 fridgeuk

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Posted 14 September 2009 - 07:43 PM

This topic answers the most commonly asked questions with regards to the website and other online services, including subscribing to our RSS feed, support on our forum and how to use other online services.

For answers to other commonly asked questions, please visit the Frequently Asked Questions forum of the AmeCon Convention Discussion Forums.

#2 fridgeuk

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Posted 14 September 2009 - 08:09 PM

General Questions About The Website
The AmeChibi website is created and maintained by the AmeCon Committee. Our aim is to bring you the most accurate and up-to-date information regarding the convention which is accessible to all.

Content can be accessed using the navigation bar near the top of the page. If at anytime you would like to return to the home page, click on the AmeChibi logo or 'Home' from the navigation menu.

The website is split into three sections.

  • About: Here you can find the latest news and details regarding AmeChibi.
  • Events: All event details can be found here, including details on when the event is run and who is organising it.
  • Forms: Application forms for events submissions, cosplay event registration, Bring & Buy forms and Conbook submissions.

While we have tested the website many times over, there's always the chance we've made a mistake or something goes unexpectedly wrong. If you see an error on the website, please contact us on webmaster@amecon.org with details of what page is incorrect or where you're experiencing a problem. Please email us in detail about your issue, including which web browser you are using and operating system so we can perform appropriate testing.

If you are unable to connect to the website, please wait 24 hours before contacting us about the problem. When you cannot connect to the website, 99% of the time it will be a server problem which we are working on. Allowing us the time to fix this issue and keep a look out for any updates on our Twitter account. We will announce any server issues and the return of the website through the following social networks.

If you have any suggestions or feedback, please contact us on webmaster@amecon.org



#3 fridgeuk

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Posted 14 September 2009 - 08:09 PM

General Questions About The Forum
The AmeCon Convention Discussion Forums is our main hub for convention attendees and anyone interested in AmeChibi to interact and discuss over a range of different topics. The forums are open from the day the website launches and up until a month after the end of the convention.

The forum is split into three sections.

  • AmeChibi: Purely for announcements related to AmeChibi - which you can reply to - and for adding feedback after the convention when the appropriate forum is opened.
  • Discussion: The main forums with discussions related to the convention and venue can be found here. You can also ask questions in our Questions & Answers thread, however we recommend reading our FAQ before doing so to save you some time.
  • Community: Our community forums for discussions that are not directly related to the convention itself. This includes an area for you to sell your wares, promote your website or discuss topics other than the convention, providing it doesn't break the Terms of Service.

The forum also includes a Calendar for viewing upcoming events. If you would like to add a meet-up or event to the calendar, please contact one of the committee members on the forum and we'll do it for you smile.gif

The vast majority of the members on the forum will be standard accounts, however there are different types of membership to be aware of.

  • Committee - The AmeCon Committee. We are the only moderators on this forum, so please don't ask to be a moderator.
  • Gophers - Standard members who will be gophers at the convention. They have no authority on the forum, however they may be able to help you with any questions from past experience. This is usually followed by a confirmation or correction by a committee member.
  • Testers - Test accounts who perform tests on the forum. Testers rarely venture out to the main forums and usually keep to their own lab, but do be friendly to them if you see one. Members cannot apply to be testers of the forum.
  • Validating - Members who have yet to validate their account on the forum. They cannot start or reply to topics until their accounts have been validated. Validation can be completed by replying to the email in your inbox (remember to check your spam filter just in case). Any problems completing validation should be sent to onlineservices@amecon.org
  • Banned - Members who have been banned from the forum for breaking the Terms of Service (ToS). This includes removing all posting rights and the use of the private messaging service. This is probably the most difficult group to get out of if you're in it, however if you believe you have been unfairly treated then please contact us on onlineservices@amecon.org with a detailed appeal. All appeals will be dealt with on a case-by-case basis.

It is strongly recommended to read our Terms of Service prior to signing up to the forum. Breaking the ToS may result in action depending on the severity of the issue. Minor issues may result in a warning, but repeat offensives and serious offensive may result in a temporary or permanent ban from the forum and possibly the convention. Convention bans may be just for the current convention, however in certain cases it may be for all or a number of future conventions. This all depends on the severity of the offence and all issues are dealt with on a case by case basis.

AmeCon Forum Terms of Services

All forum posts are moderated and may be locked or removed without warning. In some cases you may lose posting rights and/or the use of the private messaging service without changing membership types. If you feel this is unfair, please contact a committee member through email or the forum messaging service, detailing your reasons for this.

Any issues or offensive caused by a topic or individual post should be reported to the committee using the Report button, which can be found on the bottom left corner of every post on the forum. We will deal with reports as quickly as possible and take any action if necessary. Misuse of this feature may result in a temporary or permanent ban from the forum.

Reports of harassment through the forum should be made directly to a committee member through email or the forum messaging service with details of the person or persons harassing you and what they have done.

If you're having any troubles using the forum, please check the help section of our forums before asking on the forum. The most common issues can be resolved using this feature smile.gif

If your issue isn't related to a particular topic or post, please contact us on onlineservices@amecon.org with your query.



#4 fridgeuk

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Posted 14 September 2009 - 08:10 PM

General Questions About The AmeCon Social Networking Groups
AmeCon has a number of social networking groups where you can join and enjoy with other people. We are currently available on the following websites:



#5 fridgeuk

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Posted 14 September 2009 - 08:10 PM

General Questions About The AmeCon Photo Gallery
The AmeCon Photo Gallery is where you can find official photographs from the convention for you to view and comment on. In addition you can also add your own photos to the gallery for others to view, however they must be related to AmeCon or AmeChibi (unrelated photos will be removed from the gallery).

Our gallery can be found on Flick at the following address.

http://www.flickr.com/groups/amecon/

In order to comment and add photographs to the gallery, you will need to create a Flickr account and upload all your photos to their site. While there is no limit to the number of photographs you can add to the group, there may be a limit on the number you can upload depending on your Flickr account.



#6 fridgeuk

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Posted 14 September 2009 - 08:11 PM

Subscribing to the AmeCon RSS Feed
Subscribing to our RSS feed will allow you to keep updated on any news and announcements we make on the AmeCon website. Simply visit our RSS feed and subscribe to it using your browser, program or service of choice.

http://www.amecon.org/rss-feed



#7 fridgeuk

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Posted 17 October 2011 - 07:26 AM

Website Logins
Users of the website should be aware that certain features require an account to access.

  • Our forums require a login in order to post and take advantage of its features.
  • Our registrations system require a login to allow you to manage your convention registrations.

For security purposes both accounts are not linked, therefore you'll need a separate account for each service. 

If you have any problems with your accounts, please contact onlineservices@amecon.org via email or fridgeuk via forum PM.






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